Privacy Policy
At Khidma Auto ("we", "us", "our") we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share and protect your information when you use the Khidma Auto mobile application and related roadside assistance, towing, and driver-matching services in Algeria.
1. Data we collect
- Account data: name, phone number, email address, password (hashed), profile photo.
- Driver data: vehicle details, license plate, registration documents, vehicle photos.
- Location data: precise GPS location while the app is in active use, to match drivers and customers and display routes.
- Usage data: ride history, messages exchanged with the other party, payment history, wallet balance and recharge receipts.
- Device data: device model, OS version, push-notification token, IP address, approximate location from IP.
2. How we use your data
- Provide the service: create your account, match customers with drivers, compute prices and routes, process payments and wallet operations.
- Verify identity and vehicle ownership, and prevent fraud and abuse.
- Send operational notifications (ride status, chat messages, support replies).
- Provide customer support and respond to your requests.
- Improve quality, reliability and safety of the service.
3. Data sharing
We share the minimum data required with the driver or customer matched to your ride (e.g., first name, rating, live location during the ride, license plate for drivers). We never sell your personal data to advertising third parties.
We share data with the following processors strictly to operate the service:
- Supabase (backend, database, authentication, storage) — hosted in the EU.
- Google Firebase Cloud Messaging (push notifications).
- Google Maps Platform (geocoding, routing, map rendering).
- Wasender (WhatsApp OTP delivery for password reset).
4. Location data
Your precise location is collected only while the app is in active use, to find the nearest driver, share live position with the matched party, and display navigation. Location collection stops when the ride ends. You can revoke location permission at any time from your device settings.
5. Security
Data is stored on a secured infrastructure with encryption in transit (HTTPS/TLS) and at rest. Passwords are hashed and never stored in clear text. Administrative access is limited to a small authorized team and protected by strong authentication.
6. Data retention
We retain your account data for as long as your account is active. You can request deletion at any time and we will remove your personal data within 30 days, except where retention is required by law (e.g., accounting, fraud prevention).
7. Children
Khidma Auto is not directed to children under 16. We do not knowingly collect personal data from children. If we discover such data, we will delete it.
8. Your rights
You can request access, correction, export, or deletion of your data at any time by contacting our support team from inside the app, or by emailing support@khidmaauto.site. You can also delete your account directly from the app: Profile → Delete Account.
9. Changes to this policy
We may update this Privacy Policy. Material changes will be notified inside the app. Continued use of the service after changes take effect constitutes acceptance of the updated policy.
10. Contact
Khidma Auto — Algeria.
Email: support@khidmaauto.site
Website: https://khidmaauto.site